08004970623: Is It Really Virgin Media or Just Another Scam?

Have you received a call from 08004970623 and wondered, “Is this really Virgin Media or something fishy?” You’re not the only one. In 2025, thousands of people across the UK are asking the same question. Some say it’s a helpful call from Virgin Media. Others say it’s a scam pretending to be them.

With so many scam calls going around, it’s easy to get confused. One minute you think it’s your broadband provider calling to help, and the next you’re worried about sharing too much.

In this article, we’ll explain everything clearly. You’ll find out who’s really calling from 08004970623, how to tell if it’s safe, and what to do next. So let’s break it down together.

What Is 08004970623?

Let’s start simple. 08004970623 is a UK number that begins with 0800, which means it’s a freephone number. That’s a good sign, right? It usually means a trusted company is calling.

Many people say this number is used by Virgin Media, the popular broadband and mobile company. Virgin Media sometimes uses this number to reach out to customers about bills, upgrades, or service updates.

But here’s the tricky part. In recent years, scammers have learned how to “spoof” phone numbers. This means they can make their call look like it’s coming from a real Virgin Media number — even when it’s not. So, while the number is real, not every call from it is safe.

Who Is Virgin Media?

Virgin Media is one of the UK’s biggest broadband and mobile providers. You’ve probably heard of them or even use their internet, TV, or phone service. They offer things like:

• Super-fast broadband (Gig1 fibre internet)

• TV packages (with live shows and apps like Netflix)

• Mobile services (SIMs and contracts)

• Landline phone connections

They’ve been around since 2006 and became even bigger in 2021 after teaming up with O2 UK. Now, they’re known as Virgin Media O2 Limited, and they help millions of homes across the country stay connected.

Since they have so many customers, it makes sense that they call people sometimes. But how can you know if it’s really them?

Does Virgin Media Really Use 08004970623?

Yes, they do. Virgin Media has confirmed that 08004970623 is one of the numbers they use. So, if you get a call from this number, it might be them.

They usually use this number for things like:

• Telling you about new offers

• Checking on service problems

• Talking about your bill or account

• Asking for feedback after a support call

But here’s the problem. Because scammers know this number is real, they try to copy it. It’s called number spoofing, and it means a scammer can call you pretending to be Virgin Media using this exact number.

So, even if the number looks right, you still need to be careful.

Why Is 08004970623 Calling You?

Good question. If you’re a Virgin Media customer, the call might be about something real. Here are some normal reasons they could be calling:

• You missed a payment or there’s a billing issue

• They want to offer you a cheaper or faster service

• There’s a technical problem in your area

• They want to check if you’re happy with the service

But if you’re not a Virgin Media customer, or the caller says something strange — that’s a red flag.

Let’s say you get a call and they start talking about insurance for your router, or ask for your bank account details. That’s not normal. Virgin Media doesn’t sell insurance like that over the phone, and they never ask for sensitive information out of the blue.

So if the call feels off, trust your gut.

Is 08004970623 Safe or a Scam?

This is where things get a bit tricky. 08004970623 is a real Virgin Media number, but that doesn’t mean every call from it is safe.

Some calls are 100% real. A friendly rep might call you to help fix a problem or offer a better deal. But other calls may be scammers pretending to be Virgin Media — and using the same number to trick you.

So, how do you know the difference?

You’ll usually notice one of two things:

1. A helpful, calm call that sounds real — no pressure, just information

2. A fast-talking caller who tries to rush you, scare you, or ask for money

If it feels like the second one, it’s probably a scam.

Signs the Call Might Be a Scam

Here are a few warning signs to look out for if you get a call from 08004970623:

• The caller asks for your bank account or card details

• They say you’re owed a refund and need your info to send it

• They offer you insurance for your broadband or TV box

• They pressure you to act fast and not think

• They get angry or impatient if you ask too many questions

Scammers use fear and urgency to trick people. But Virgin Media doesn’t work that way. A real agent will always give you time to think and let you call back through their official customer service line.

What Do Real Virgin Media Calls Sound Like?

Let’s say you answer a call from 08004970623. How do you know if it’s really someone from Virgin Media?

A real Virgin Media call will usually feel calm and clear. The person will speak politely, explain why they’re calling, and ask simple questions. They might confirm your name or your postcode, but they will not ask for passwords or full card numbers.

Also, if you ask them to prove who they are, they won’t get angry. They’ll understand your worry and may even suggest that you hang up and call back on the official Virgin Media number. That’s always a good sign.

If the caller sounds pushy or refuses to let you check who they are — be careful.

What Should You Do If You Get a Call?

If 08004970623 shows up on your screen, here’s a simple plan:

First, don’t rush. You don’t have to answer right away. If they leave a message, listen to it. If they don’t, that’s already a clue.

If you do answer, stay calm. Listen to what they say and ask questions. You can say things like:

• “Can I call you back through the Virgin Media website?”

• “Can you email me this information?”

• “Where can I find this on my Virgin account?”

If they don’t want to help you verify anything, just hang up. It’s better to be safe than sorry.

How to Check If 08004970623 Is Safe

You don’t have to guess whether a number is real. There are easy ways to check if 08004970623 is safe or not.

Start by searching the number online. Websites like Who-Called.co.uk or Tellows.co.uk let real people share their experiences. You can quickly see if others have flagged it as a scam.

Next, go to the official Virgin Media website and check if this number is listed. If not, it’s best not to trust it.

Still unsure? Call Virgin Media directly at 0345 454 1111 and ask, “Did someone from your team try to contact me from 08004970623?” They’ll tell you the truth.

How to Report a Scam Call From This Number

If you feel the call was a scam, don’t just hang up and forget it. You can report it and help others stay safe too.

Here’s how:

• Call Virgin Media and let them know what happened.

• Report the number on Action Fraud UK — this is the national scam reporting site.

• You can also tell Ofcom, the UK’s phone and internet regulator.

• Some mobile networks let you forward scam texts or report calls through their apps.

The more people report it, the faster scammers get blocked.

How to Block 08004970623 on Your Phone

Tired of getting calls from 08004970623? You can block the number in just a few taps.

If you use an iPhone:

1. Open your Phone app

2. Tap Recents, find the number

3. Tap the “i” button, then choose Block this Caller

If you use Android:

1. Open your Phone app

2. Press and hold the number in your call log

3. Tap Block/report spam

You can also use apps like Truecaller or Hiya to stop future scam calls automatically.

Bottom-Line

Let’s keep it simple — 08004970623 is a real number used by Virgin Media, but it’s also used by scammers. That means you have to be smart and careful.

Don’t panic when you see this number, but don’t trust it blindly either. Ask questions. Double-check everything. And if something feels wrong, trust your gut.

We live in a time where phone scams are everywhere. But with a little care and a few simple steps, you can stay safe.

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